Cars should be moved well out of the way (off and away from the driveway) before our arrival. Our snow plowing service does not include shoveling around cars, and we have other customers waiting for us.
If for some reason you decide you do not want snow plowing for a particular storm, please notify us 24 hours prior to the storm starting. If we do not receive EMAIL notification prior to that you will be billed for the service whether we do or do not plow.
The reason for this is because storms are very challenging as it is, and we have to set up the plow routes well ahead of the storm and get prepared. It causes a lot of confusion and chaos for the office and the staff when we have to add or delete people from the plow list on short notice.
Each time we add or remove someone it changes the route, in addition to that it takes us more time to adjust and slows us down - which results in getting to our clients driveways later.
We thank you in advance for understanding.
If you choose snow plowing insurance, we will come out to your property prior to the ground freezing and install plow markers. This ensures the driveways are properly marked and markers are installed deep enough to remain standing through the winter. If you have us perform this service, we will repair any damage to the landscape in the spring.
We will not fix damage to lawn or landscaping in the spring. Please mark out both sides of your driveway and the ends of the driveway with 4 foot tall reflective markers. Markers should be placed every 15 feet. Markers should be placed directly against asphalt to avoid damage to the grass (we will plow right up to the stakes) These can be purchased at Home Depot/Lowe’s.
Any walkways or rocks that are not level with the driveway need to be marked out and we need to be notified ahead of time, we cannot see these objects under the snow and cannot be liable for what we cannot see or what is not marked out.
We plow at 2 inches or more unless the next day is supposed to be warm (Oct/Nov Snow usually).
We do not clear mail box areas as part of our "Normal" Service — If you need any additional mailbox clearance please let us know.
Occasionally we run into sitations where a portion of a driveway gets dug up during plowing. This typically happens when there are existing cracks or "lips" in the driveway. The plow blade – or even just the pile of dense, icy snow – can grab a crack or "lip" and pull up a chunk of pavement. If there is a gap or crack in the pavement, it is very likely that plowing will make it worse, even if it doesn't immediately dig up a chunk.
Damage doesn't always happen in these situations, but it can. Unfortunately, there's no sure way to prevent it other than repairing the driveway ahead of time, ensuring it is smooth and seamless. We are not liable for damage that occurs due to the condition of the driveway. Unfortunately, this is out of our control and we are not responsible for this type of damage.
Over time, the base under the edges of a driveway can weaken, partly due to weather and water getting under the driveway at the edges. When this happens, it's possible that the weight of a heavy plow truck can lead to cracks at the edges. A normal driveway should be able to withstand the weight of a plow truck and this type of cracking is rare, but it can happen. Unfortunately, this is beyond our control and we cannot be responsible for this type of damage.
For gravel or loose stone driveways, we are not liable for displaced stone. If the ground/stone is not frozen, it's impossible to plow the driveway without moving stone. Typically, the warmer the driveway, the more stone will be displaced.
We get to our clients as fast as we can, but we ask you to understand and be as patient as possible. We are very well equipped with proper equipment, but we cannot control extreme conditions and other drivers on the road.
Snow removal is not an exact science – We have to make our best guess and determina- tions based on the forecast. All of our billing and service policies are made with our clients best interest in mind. We always air on the side of safety, if the storm is going to be close to needing/not needing snow removal we will plow. We would rather have a client that is unhappy about paying for a 2 inch snow removal than a client that got stuck when the snow iced over or they fell and hurt themselves.